Refund Policy

1. Overview

All payments are processed by Paddle.com, our authorised reseller and Merchant of Record. Refunds are issued through Paddle to the original payment method. This policy applies to subscriptions and Gem purchases made on this site.

2. Free trial

Where a free trial is offered, you are not charged during the trial period. If you cancel before the trial ends, no payment is taken. If you do not cancel, the subscription starts automatically at the price shown at checkout.

3. 14-day refund window

You may request a full refund of an initial subscription payment within 14 days of the charge, provided the account shows no significant use of paid features (for example, only a minimal number of AI messages and no substantial Gem spending) during that period.

4. Renewals

Subscriptions renew automatically. Renewal charges are generally non-refundable, but if you contact us within 7 days of an unexpected renewal and have not used the Service in the new billing period, we will normally refund it and cancel future renewals. You can cancel at any time to prevent further charges.

5. Gems and consumed content

Gems and other in-app credits are consumable digital items delivered immediately. Once Gems are spent on generated images, videos or voice messages, they are non-refundable. Unspent Gems from a purchase made within the last 14 days may be refunded at our discretion.

6. Exceptions

• Accounts terminated for violating our Terms of Service are not eligible for refunds.
• Refunds are not issued for dissatisfaction with AI output quality where the Service functioned as described, though we will always try to help.
• Duplicate or clearly fraudulent charges are refunded in full.
• Where a technical fault on our side prevented you from using paid features, we will refund or extend your subscription.

7. Statutory rights

Consumers in the EU, UK and other jurisdictions may have a statutory right of withdrawal for digital purchases. This policy does not limit those rights. Note that where you request immediate access to digital content and acknowledge it at checkout, the right of withdrawal may lapse once delivery begins.

8. How to request a refund

Email support@hentai45.com with your account email and the order or transaction ID, or contact Paddle directly at paddle.net. Approved refunds are processed within 5–10 business days, depending on your bank or card issuer.

9. Cancellation

You can cancel a subscription at any time from your account. Access to paid features continues until the end of the current billing period, after which no further charges are made.